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Update: Comcast Service Restored After Software Glitch Causes Outage

Comcast (Credit: Mike Mozart/Flickr)

Comcast (Credit: Mike Mozart/Flickr)

Update, 3:23 p.m.: Comcast service has been restored.


Comcast television, Internet and phone service was still out for most customers across Ocean County and within the cable company’s other systems in central New Jersey, the company said Tuesday afternoon.

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“We are currently addressing a software issue impacting the network feeds to some of our central and northern Jersey Shore systems,” said Jeff Alexander, a company spokesman.

The company had initially said service was expected to be restored by 12 noon. The company had not announced a timeline for the services to be turned back on by 12:30 p.m.

“Our engineers proactively detected the problem and have been working aggressively to resolve it since that time,” said Alexander. “We appreciate our customers’ patience as we remedy the interruption and apologize for any inconvenience.”